ISO/IEC 20000 Foundation (exame incluído)
1,300.00€ +Iva
Dias: 3
Duração: 18 horas
Próxima Data: 06/10/2021 a 08/10/2021
Área: Serviços e Normas
Certificação Associada: ISO/IEC 20000 Auditor
Local: Lisboa e Porto
*Curso disponível em Live Training
Descrição
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
Destinatários
Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC 20000 or those considering its implementation.
Programa
- Module 1: Background and related schemes
- Module 2: Socpe, usage, terms, definitions
- Module 3: Overall service management system (SMS)
- Module 4: ISO/IEC 20000 service management processes
- Module 5: Certification, applicability and scope
- Module 6: Achieving and maintaining ISO/IEC 20000-1 certification
- Module 7: Mock exam and review
- Exam
Pré-requisitos
Não existem pré-requisitos para este curso.
Outras datas
20/12/2021 a 22/12/2021
