ISO/IEC 20000 Foundation (exame incluído)
1,300.00€ +Iva
Dias: 3
Duração: 18 horas
Próxima Data: 31/05/2021 a 02/06/2021
Área: Serviços e Normas
Certificação Associada: ISO/IEC 20000 Auditor
Local: Lisboa e Porto
*Curso disponível em Live Training
Descrição
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
Destinatários
Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC
20000 or those considering its implementation.
Programa
- The background to ISO IEC 20000
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
- The key terms and definitions used
- The fundamental requirements for an SMS and the need for continual improvement
- The processes, their objectives and high level requirements in a typical IT service provider scenario
- Applicability and scope definition requirements
- The purpose of internal and external audits, their operation and the associated terminology
- The relationship with best practices and related standards
Pré-requisitos
Não existem pré-requisitos para este curso.
Outras datas
04/08/2021 a 06/08/2021
06/10/2021 a 08/10/2021
20/12/2021 a 22/12/2021
