Cursos

ISO/IEC 20000 Foundation (exame incluído)

1,300.00 +Iva

Dias: 3
Duração: 18 horas
Próxima Data: 06/10/2021 a 08/10/2021
Área: Serviços e Normas
Certificação Associada: ISO/IEC 20000 Auditor
Local: Lisboa e Porto

*Curso disponível em Live Training

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REF: ISO20000 Categoria: Etiqueta:

Descrição

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

Destinatários

Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC 20000 or those considering its implementation.

Programa

 

  • Module 1: Background and related schemes
  • Module 2: Socpe, usage, terms, definitions
  • Module 3: Overall service management system (SMS)
  • Module 4: ISO/IEC 20000 service management processes
  • Module 5: Certification, applicability and scope
  • Module 6: Achieving and maintaining ISO/IEC 20000-1 certification
  • Module 7: Mock exam and review
  • Exam

Pré-requisitos

Não existem pré-requisitos para este curso.

Outras datas

20/12/2021 a 22/12/2021