ISO/IEC 20000 Foundation (exame incluído)

1,300.00 +Iva

Dias: 3
Duração: 18 horas
Próxima Data: 31/05/2021 a 02/06/2021
Área: Serviços e Normas
Certificação Associada: ISO/IEC 20000 Auditor
Local: Lisboa e Porto

*Curso disponível em Live Training

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REF: ISO20000 Categoria: Etiqueta:


ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.


Staff working within an IT service provider organization who require a basic understanding of the standard, Staff working within service providers who are already certified to ISO IEC
20000 or those considering its implementation.



  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements in a typical IT service provider scenario
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology
  • The relationship with best practices and related standards


Não existem pré-requisitos para este curso.

Outras datas

04/08/2021 a 06/08/2021

06/10/2021 a 08/10/2021

20/12/2021 a 22/12/2021