ITIL® 4 Foundation (exame incluído)
Duração: 18 horas
Próxima Data: 20/07/2022 a 22/07/2022
Certificação Associada: ITIL 4
Local: Lisboa e Porto
*Curso disponível em Live Training
ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Claranet is an affiliate of Quint. Quint is an ATO of PeopleCert.
- Individuals at the start of their journey in Service Management;
- ITSM managers and aspiring ITSM managers;
- Individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery;
- Existing ITIL qualification holders wishing to update their knowledge.
- Module 1: Introduction
- Module 2: Dimensions and Principles
- Module 3: Service value chain and Continual Improvement
- Module 4: Managment Practices overview
- Module 5: Service Management Practices detailed
There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.